Refund Policy
Returns Made Simple
Not happy with your order? We've got you covered. We want you to love what you buy, so we've made returns as straightforward as possible.
30-Day Return Window
You have 30 days from delivery to return any unworn, unwashed item in its original packaging. No questions asked.
How It Works
1. Contact Us (24hr response)
Email us at support@averystonco.com with:
- Order number
- Reason for return
- Photos (optional, but helpful)
2. We Approve & Guide You
We'll confirm your return and send simple packaging instructions.
3. Ship It Back
Use any trackable shipping service. We'll provide the return address.
4. Get Your Refund
Processed within 7 business days of receiving your item.
Return Costs (Transparent Pricing)
| Cost Type | Amount |
|---|---|
| Return shipping | £15-25 |
| Customs/handling | £35-45 |
| Processing fee | 15% of item price |
These costs cover international shipping, customs duties, and processing. Original shipping is non-refundable.
Quick Solutions
Don't want to ship back? We offer:
- Partial refunds: Keep the item, get money back
- Store credit: Full value for future purchases
- Size exchanges: We'll help find your perfect fit
Special Situations
Damaged Items
Email us within 48 hours with photos. We'll send a replacement or full refund at no cost to you.
Wrong Size?
Check our size guide first, but if it doesn't fit, we'll make it right.
Can't Find Your Package?
Contact your courier first, then email us. Consider our Worry-Free Insurance at checkout for complete protection.
What We Can't Accept
For hygiene reasons:
- Swimwear & lingerie
- Worn or damaged items
Need Help?
We're here for you. Email support@averystonco.com or use our contact form.
Before filing any payment disputes, please reach out—we'll find a fair solution together.
This policy helps us maintain quality and fair pricing for all customers. Thanks for understanding.